Customer Experience Agent

Location: Fully Remote or Hybrid at Panama City Office
Employment Type: Full-time

About Arpia Technologies LLC:

Arpia Technologies, a family-owned private PaaS company, excels in accelerating innovation and operational efficiency through our Data Operation Platform. We empower organizations to bridge the digital divide by facilitating the rapid development and deployment of AI and machine learning applications.

Job Description:

We are looking for a dedicated Customer Experience Agent to manage client interactions through our centralized chat support system. This role is crucial in ensuring that our clients receive prompt and efficient service that aligns with the high standards of Arpia's customer support.

Responsibilities:

• Operate our centralized chat support to assist customers with their inquiries and issues.
• Create and manage tickets within our CRM system, ensuring accurate documentation of customer interactions.
• Forward technical issues to the development team and track their resolution within the contracted time frame.
• Act as a liaison between customers and technical teams to facilitate effective communication and problem resolution.
• Monitor customer satisfaction and work towards continuous improvement of the customer service experience.

Requirements:

• Proven experience in customer support or a similar role, preferably in a tech or PaaS company.
• Proficient in using CRM software and managing ticketing systems.
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills with a customer-oriented focus.
• Ability to work remotely and maintain productivity and responsiveness.

Why Join Arpia Technologies?

• Work remotely in a flexible and dynamic environment.
• Join a company that values innovation and is leading change in the digital operations landscape.
• Be part of a team that is deeply committed to customer success and satisfaction.

How to Apply:

Please submit your resume along with a cover letter detailing your interest and qualifications for this role in the following form: