Account Executive & Customer Success Manager for ERP SaaS Business

Location: Fully Remote or Hybrid in Panama City, Panama
Employment Type: Full-time

About ENX Global

ENX Global is a leading enterprise technology company focused on innovating solutions that resolve complex challenges in the corporate world. As a privately-owned family business, ENX Global prioritizes the design, development, deployment, and support of solutions that enhance enterprise operations. Their approach is deeply rooted in understanding and addressing the specific needs of their clients, ensuring that each solution is perfectly tailored to suit the unique requirements of each enterprise. ENX Global's dedication to technology and service excellence makes it a beacon in the tech industry, demonstrating the power of blending advanced technological solutions with strong ethical values.

Job Description:

Maximize business growth and customer satisfaction by effectively managing both new referrals and existing customer accounts, ensuring seamless onboarding, continued support, and opportunity development within the ERP SaaS environment.

Responsibilities:

• Customer Acquisition and Follow-Up: Respond promptly to new customer referrals, conduct introductory meetings, and guide potential clients through the sales process, including presentations and demonstrations of the ERP software.
• Onboarding and Training: Ensure new clients are smoothly transitioned into using the ERP system, including initial setup, customization to their business needs, and comprehensive training.
• Account Management and Growth: Act as the main point of contact for existing customers, regularly checking in to assess their satisfaction and needs, and identifying opportunities for upselling or cross-selling based on their business evolution and feedback.
• Customer Retention and Support: Provide ongoing support, resolve issues, and maintain high levels of customer satisfaction to ensure retention. Use customer feedback to suggest necessary product adjustments or improvements to the tech team.
• Market Insight and Feedback Loop: Maintain awareness of market trends and competitor activities. Gather and analyze customer feedback to influence continuous product improvement and alignment with market needs.

Requirements:

• Exceptional interpersonal, communication, and presentation skills.
• Strong sales acumen combined with customer service orientation.
• Proficiency in using CRM systems, ERP software, and essential business tools (e.g., MS Office).
• Ability to manage multiple accounts efficiently, with attention to customer needs and detail.
• Bachelor’s degree in Business, IT, Marketing, or a related field.
• Proven experience in sales and customer service, ideally within the SaaS or ERP sectors.
• Demonstrated ability to manage and grow customer relationships.
• Proactive, with a strong sense of responsibility and accountability.
• Excellent problem-solving capabilities and adaptability.
• Driven to achieve sales targets while ensuring customer satisfaction.

Why Join ENX Global?

• Family-Oriented Culture: Experience a unique corporate environment where family values are paramount, providing a supportive and nurturing workplace.
• Employee Revenue Sharing: Benefit from a generous revenue share program that rewards employees for their contributions to the company’s success, enhancing job satisfaction and financial well-being.
• Career Development Opportunities: Gain access to a variety of career paths through ENX Global’s subsidiaries—ELCONIX, InterFuerza, Komodin, and Arpia Technologies—offering opportunities for growth and specialization.
• Inclusive and Respectful Environment: Work in an atmosphere where every employee is respected and valued, fostering a sense of community and belonging.
• Investment in Employee Success: Join a company that is committed to the professional and personal development of its staff, ensuring that everyone has the tools and opportunities to succeed.

How to Apply:

Please submit your resume along with a cover letter detailing your interest and qualifications for this role in the following form: